Contact Us
This page tells you how to reach the editorial team at Offshore Sportsbooks, what we can realistically help with, and where to go instead when your issue is with a sportsbook rather than with us. We cover new offshore sportsbooks and established ones, so most of the mail we get falls into a handful of categories — corrections, payout complaints, bonus terms that didn't match what a site advertised, and questions about whether a particular operator is worth an account.
One thing to be clear about up front: we are an independent comparison site, not a sportsbook, not an agent and not a regulator. We cannot access your account, release a withdrawal, verify your documents, reverse a bet or settle a dispute. If your money is stuck at an offshore sportsbook, we can point you at the right escalation route and we can log the complaint against that operator in our records — but we have no authority over any of them.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and include enough detail that we can act on it without a chain of follow-up questions:
- The operator's name as it appears on the site, since several offshore brands use similar names.
- The page on racethefilm.com you're referring to, if your message is about something we published.
- Dates — when you deposited, when you requested a withdrawal, when a bonus was credited. US date format is fine.
- What you've already tried, especially any reply you've had from the operator's support team.
- Screenshots of terms, cashier screens or chat transcripts, where you have them.
Please don't send account passwords, full card numbers, crypto wallet seed phrases, Social Security numbers or copies of ID documents. We never need them, and no legitimate party will ask you for a seed phrase.
What we do with different kinds of message
| Your message | What happens |
|---|---|
| Factual correction (bonus figure, rollover, payment method, market coverage) | We re-check against the operator's current published terms and amend the page if we can confirm the change. Corrections get priority over everything else. |
| Payout delay or refusal | We record it against that operator and factor it into how we rank them. We can't recover funds. |
| Bonus dispute | We compare what you were shown against the published terms. If the terms were misleading or missing, that affects our write-up. |
| Question about a specific sportsbook | We'll answer from published information where we can, and say plainly when something is unverified. |
| Commercial or partnership enquiry | Handled separately from editorial. Paid placement does not buy a ranking position. |
| Gambling harm | We'll point you to support services. Call 1-800-GAMBLER (1-800-426-2537), available 24/7 across the US. |
Where to complain about an offshore sportsbook
This is the hardest message we receive, so it's worth being blunt about the position you're in. Offshore sportsbooks are licensed outside the United States — commonly in Curaçao, Panama or Costa Rica — and accept US players from states with no regulated online betting. That arrangement sits in a legal grey area for US bettors, and it carries none of the protections a state-licensed operator has to provide. There is no state gaming commission holding segregated player funds, no mandated dispute resolution, no guaranteed payout backstop.
So the escalation ladder is short:
- The sportsbook's own support. Open a ticket in writing rather than live chat, or get the chat transcript emailed to you. Ask for the specific clause they're relying on.
- The licensing body named in the site's footer. A Curaçao, Panama or Costa Rica license is not equivalent to US state regulation, and complaint handling varies enormously — but a documented complaint is still worth filing.
- Your payment provider. Bank card deposits may have limited recourse; bank wire and crypto transactions generally do not. Crypto payments are effectively irreversible.
- Us. We log it. Repeated, documented payout problems against the same operator change where it sits on our lists and, in serious cases, whether we list it at all.
Reader reports on the operators we rank
Reader mail is one input into our rankings, alongside published terms and observable track record. Below is how the top-rated sportsbooks on our lists stand against the things readers most often write in about, with the material conditions attached to each headline offer. Bonus terms change without notice — always read the current terms on the operator's site before depositing. Figures below were checked Sep 27, 2026.
Lucky Rebel
Our highest editorial rating at 10.0, and one of the newer names on the offshore scene, which is exactly why we want reader reports on it. The advertised welcome offer is 125% up to $1,250 plus a $50 FreeBet. As with every offshore sign-up bonus, the number is only half the picture: check the rollover multiple, the minimum odds that qualifying bets must meet, the expiry window and whether the FreeBet stake is returned with winnings. Those terms are published by the operator and we'd rather you read them than take our summary as final.
Limitation: a shorter public track record than the long-established sportsbooks below. A high editorial rating reflects what we can verify today about odds, markets and banking — it is not evidence of years of consistent payouts, and new operators are where a cautious first deposit matters most.
Bovada
Rated 9.8, and the name US bettors recognize most readily. It's on this page because it generates the fewest "where is my withdrawal" emails relative to its size — though "fewest" is not "none." The welcome bonus is 50% up to $250, subject to rollover, minimum odds and a time limit set by the operator.
Limitation: a smaller headline bonus than several rivals, and prop and futures pricing that value-focused bettors often find less sharp than the reduced-juice specialists. Account restrictions on consistently winning players are a recurring theme in reader mail across the whole offshore market, and Bovada is not exempt.
BetOnline
Also 9.8, and the one readers most often contact us about for the opposite reason to Bovada — not reliability questions, but questions about lines, limits and crypto payouts. It offers $250 in free bets as a welcome bonus, again with rollover, qualifying odds and expiry conditions that you need to read before claiming, since free-bet stakes are typically not returned.
Limitation: the interface is dense and the promotional terms run long, which is where most bonus disputes we hear about start. Crypto withdrawals are advertised as fast; advertised speed is not the same as a result we have observed, and network congestion and internal review both add time.
The wider list
We also cover BetNow (125% up to $2,500), Everygame (100% up to $500), BetUS (100% up to $2,000 on sports plus 25% on casino), Sportsbetting (50% up to $250 in free bets), Xbet (50% up to $200 on credit card deposits), MyBookie (100% up to $1,000 for new players) and ApuestaHoy (200% welcome offer). Every one of those percentages carries rollover requirements, minimum-odds rules, eligibility conditions and expiry dates set by the operator — the larger the headline multiple, generally the heavier the rollover. If a figure we publish no longer matches what an operator shows, that's exactly the correction we want in our inbox.
Questions about money we can and can't answer
A large share of contact-page mail is about banking, so here's the general shape of it. Offshore sportsbooks typically accept bank card deposits, bank wire, money transfer services, player-to-player vouchers and cryptocurrency. Deposits are usually instant or near-instant on cards and crypto; wires and transfers take days. Withdrawals are where the friction lives: crypto is normally the fastest route out, wires and checks the slowest, and most operators apply per-transaction minimums and maximums, a free-withdrawal allowance per period, and fees beyond it.
What we can help with: explaining how a stated payout limit or fee schedule works, and checking whether what you were charged matches published terms. What we can't: telling you when your specific withdrawal will land, or what an individual KYC review will require. Lighter verification at sign-up often means heavier verification at first withdrawal — plan for ID and address documents at that point even if you weren't asked for them earlier. And if you hold a balance in crypto, remember the dollar value moves while it sits there.
Questions about what's on offer
If you're writing to ask whether a given site covers what you bet, the useful categories are these. Core US markets — NFL, NBA, NHL, MLB — are near-universal, priced on point spread, moneyline and totals, with futures and parlays alongside. Where the sportsbooks genuinely differ is in depth: same-game parlays (SGP) and prop bets on secondary markets, live and in-play betting coverage, soccer beyond the major European leagues, golf, MMA, and whether there's a real racebook attached for horse racing rather than a token link. Several of these operators also run casino and poker rooms, and the casino side has its own bonus structure and its own wagering requirements — a sports welcome bonus and a casino bonus are rarely interchangeable, which catches people out. You can read our approach to casino coverage on our online casino comparisons.
How we rank, and what commission does and doesn't do
We may earn commission when a reader opens an account through a link on this site. That is how the site is funded, and we'd rather say so here than bury it. It does not decide rank order. Positions come from odds and pricing, market coverage, bonus terms read in full rather than off the banner, payout speed and reliability as reported by readers and published by operators, banking options including crypto, and overall track record.
We research and verify; we do not claim to have deposited, bet or withdrawn at these sportsbooks. Editorial ratings are our own judgment, not customer-review scores, and advertised payout times are advertising until reported otherwise. More on the people and principles behind this on our about page, and the full publishing terms are in our terms and conditions.
If betting has stopped being entertainment
You can email us about this and we'll answer, but the faster route is direct support. Call 1-800-GAMBLER (1-800-426-2537) — free, confidential, 24 hours a day, nationwide. Offshore sportsbooks frequently lack the deposit limits, cooling-off periods and self-exclusion tools that state-regulated operators are required to provide, and you cannot assume a state self-exclusion list reaches them. Our responsible gambling resources cover the tools that do exist and how to use them. Never bet money you can't afford to lose, never bet to recover a loss, and treat any stake as money that may not come back.
Eligibility and legal standing
You must be 21 or older to use this site and to open an account with the sportsbooks we list, or older where an operator or your state sets a higher minimum. The sportsbooks covered here are licensed offshore — Curaçao, Panama and Costa Rica are the common jurisdictions — and none of them is licensed or authorized by a US state gaming commission or board. Accepting US customers is not the same as being authorized to serve them. Regulated online sports betting exists in a growing number of states and not in others, and the rules differ state by state; check what applies where you live before you deposit.
Tax treatment of gambling winnings, and the legal position of offshore betting in your state, are matters for a qualified professional — an attorney or a tax advisor. We publish general information, not advice, and we won't pretend otherwise in an email reply.
Send anything relevant to [email protected]. Corrections and documented payout reports are the two things that most improve this site, and both are read.